A few quick answers to your most common questions.
📦 How long will it take to receive my order?+
Standard shipping takes 3 to 4 business days.
Need your order faster? Choose express shipping (48h) for just £5.99.
🛍️ How does pre-ordering work on Poke Evolution?+
You pay now to reserve your item, and we'll prepare and ship your order on the official release date. There's nothing else for you to do — we take care of everything until delivery!
↩️ Can I return my order?+
Yes, you have 30 days to return an item, provided it is new and unopened. The return is fully covered by us, at no cost to you. You can also make your return directly in-store.
✅ Are your products authentic?+
Absolutely, all our products are 100% authentic Pokémon.
We work exclusively with authorized official distributors to guarantee certified original cards and boxes.
🔢 Can I pre-order multiple copies of the same item?+
Yes, up to a maximum of 2 units per product per customer.
📩 How can I contact you?+
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You can reach us by email at poke.evolution@contact.fr Our team typically responds within 24 hours. You can also visit us directly at 74 Rue George, 10000 Troyes.
❌ Can I cancel a pre-order?+
Yes, as long as your order hasn't been shipped yet, you can contact us at poke.evolution@contact.fr to cancel it.
💳 What payment methods do you accept?+
We accept credit/debit cards (Visa, Mastercard), Klarna, as well as Apple Pay and Google Pay.
All transactions are secure and encrypted to protect your data.
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